A complete remotely hosted
Desk runs entirely on remote servers, after your account is set up all you need to do
link your website to your custom designed Consultant's Help Desk site
and your help desk is ready to use.
Designed with the IT consultant
Most help desk products
are designed for a company's internal help desk. Consultant's
Help Desk is a full service help desk package designed for the external IT consultant, with
easy ways to manage and support all of your clients.
Integrated knowledge base
Keep track of your important
information. You can create knowledge base articles to share with your technicians and your clients. Articles can have attached files and you can restrict who has access to each articla. All records, along with all service
requests can be searched to find what you need.
Integrated Email functionality
Email is important
to how you run your help desk. Consultant's Help Desk integrates
email functionality so you can email your clients and technicians.
Included is the ability to receive support requests through
email which will automatically be entered into your support
systems. Finally, all actions can provide email status updates
based on user and technician preferences.
Integrated Invoicing and
Set your billing
rates on a per client and per category structure and generate
invoices for your clients. Invoices can be exported to Excel
format to import into your accounting systems. End users
can see their personal up to date invoices, and administrators
can see comprehensive invoices for all clients. Labor can
now be directly exported to Quickbooks.
Integrated Inventory and
Keep track of your
inventory and sales from within the help desk. Create and
manage any form of inventory and assign it to an office.
Inventory items can be attached to service request so their
history can be tracked.
most aspects of the help desk, you can change what menu
show to what users, what help text is displayed to users
and control page security. You can also change colors and
graphics and many other aspects of how your site will display.